PROBLEM: GLOBAL COMPENSATION
An international non-profit organization lacked a strategic global compensation structure. Consequently, employees all over the world were paid U.S.-based salaries, with many being significantly overpaid relative to local wage scales.
SOLUTION: Mackey & Associates researched local economies and jobs for comparable salaries and benefits, and benchmarked competitors’ compensation practices. Due to the sensitive nature of the project, we solicited input from regional leaders and engaged them in establishing and transitioning to the new compensation structure.
RESULTS: The organization saved millions of dollars annually. Equally as important, affected employees supported this difficult business decision as a result of a carefully crafted communication plan and a phased-in implementation.
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PROBLEM: HR INFRASTRUCTURE
A growing advertising agency needed an HR infrastructure to support its expanding staff. Because critical HR elements were missing, the organization was experiencing attendance problems, high turnover, performance issues, leadership challenges, increased customer complaints and, ultimately, sagging financial results.
SOLUTION: Mackey & Associates interviewed key leaders, reviewed current processes, gathered feedback from employees and clients, and analyzed the findings. We worked closely with leadership to establish priorities and then developed targeted implementation and communication strategies and timelines. This comprehensive initiative created a solid HR foundation, including a staffing and recruitment plan, a competitive compensation package, policy manuals, new-hire orientation, and essential training and development.
RESULTS: Appropriate staffing levels have been achieved, employees feel valued, productivity and retention have improved dramatically, clients are satisfied, and leaders spend less time on people issues and more time on the business. As a result, revenues and profits are back on track, and the company is experiencing 63 percent growth.
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PROBLEM: LEADERSHIP DEVELOPMENT
This premier higher education institution had dedicated, hard-working managers who lacked critical leadership skills.
SOLUTION: Mackey & Associates developed and facilitated a targeted training program designed to teach managers how to: successfully lead high-performance teams, provide performance appraisal and coaching, effectively execute plans, communicate assertively, enforce policies, and enhance employee satisfaction.
RESULTS: Program participants walked away with both the tools and the confidence necessary to inspire employees to stretch their capabilities and to influence them to re-engage and perform at a higher level. As a result, turnover and employee complaints have dropped by over 58 percent and productivity has increased considerably.
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PROBLEM: SUCCESSION PLANNING
With several key long-term leaders soon leaving – and taking valuable knowledge and experience with them – this community service organization sought a strategy for filling vacant leadership and board positions.
SOLUTION: Mackey and Associates developed a customized succession plan that included comprehensive job descriptions, names of potential candidates, individualized leadership development blueprints, communication strategies, implementation guidelines and tools for capturing the knowledge and expertise of key incumbents.
RESULTS: The organization is fully prepared to fill vital positions with qualified right-fit talent. The succession plan also acts as a critical recruitment and retention tool, allowing the organization to target staffing efforts to meet future organizational needs.
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